PROBLEM:  !?Sound Cards Supported:
SOLUTION: Roland Midi cards Mt-32, LAPC-1, Sound Canvas, SCC-1,RAP-10,Sound
          Blaster and compatibles, Sound Blaster pro/Deluxe,Sound
          Blaster-16/ASP, Pro Audio Spectrum(8 and 16 bit),Pro Audio Studio,
          Gravis Ultra Sound, Logitech Soundman 16,Logitech Soundman Wave,
          RType V ? in the T7G directory and then rename SAVE.Z to SAVE.1.
          When the game is started again the player will now have the option
          of loading game #1 which will place him inside the house at the
          beginning of the game, Thunderboard.

PROBLEM:  !INFO: System Requirements
SOLUTION: IBM 486 DX2/66Mhz or 100% compatible PC
          8MB of RAM
          Local Bus Video
          Double Speed CD-ROM
          Sound card with PCM sound
          Hard Drive with 4MB free space
          MSCDEX 2.2 or higher
          MS-DOS 5.0 or higher or Windows95
          Microsoft-compatible mouse

PROBLEM:  ?System Requirements:
SOLUTION: 486 sx or higher
          4mb RAM
          16-bit SVGA Video Card (512k memory)
          CD-ROM 150k /sec Transfer rate
          Sound Card with FM and PCM sound
          Mouse
          10mb Hard Drive space
          MSCDEX version 2.2 or higher
          DOS 5.0 or higher

PROBLEM:  ABORT: "Could not install the sound driver for [digital/midi] sound.
          Please check the setup using setsound."
SOLUTION: You do not have a sound card selected, or you have chosen the wrong
          one.  You need to re-run the SETSOUND program to choose the
          appropriate sound card.

PROBLEM:  ABORT: "Error: unknown pixel depth, corrupt groovie2.ini file"
SOLUTION: Player may have interupted the install process.  Delete and
          re-install.

PROBLEM:  ABORT: "System does not support linear frame buffer."
SOLUTION: Try loading EMM386.EXE in the CONFIG.SYS! Also, when this error
          occurs, you will probably need to turn off hardware page flipping
          before the game will run. -DH

PROBLEM:  ABORT: "This program requires a VESA VBE 2.0 or higher compatible
          SuperVGA."
SOLUTION: This probably means that your video card is not compatible with the
          VESA VBE 2.0 standard, and therefore, will not be able to run the
          game.  Contact your video card manufacturer to see if they have a
          driver that brings their video card up to VESA VBE 2.0
          compatibility.

PROBLEM:  ABORT: "Unable to write to open driver for writing"
SOLUTION: Player may have interupted the install process.  Delete and
          re-install.

PROBLEM:  ABORT: Error: unable to find DIG.INI
SOLUTION: Game will not run with either digitized or music settings set to
          NONE.  This game requires a sound card.

PROBLEM:  AUDIO: Choppy speech in Windows 95.
SOLUTION: Basically, the customer needs to restart in MS-DOS mode and then run
          the game.  Also as it applies to the Packard Bell, they need to
          select 'Creative Labs and 100% Compatible cards' for both General
          Midi and Speech.

PROBLEM:  AUDIO: I'm getting choppy or garbled audio during the movies.
SOLUTION: This can occur if your video card, CD-ROM drive, or CPU is not able
          to meet the speed demands of the game.  Try the following:
           If you are running under Windows 95, try running in DOS mode
          instead.  Click on the Start button, choose "Shutdown," then click
          on "Restart the computer in MS-DOS mode."  This should improve
          performance.
           There are several options you can adjust in the game setup that
          can improve movie playback performance.  (Please note that you will
          have to restart the game before any of these changes will take
          effect.)  First make sure that you are running with interlaced video
          enabled; non-interlaced video can only be used on the fastest
          systems.
           If interlacing is already enabled, try switching the game down to
          quarter-screen video as opposed to full screen video.
           Try switching the audio from stereo to mono.  This should help
          clear up the voices.
           Finally, you may need to drop from 16-bit color to 8-bit color.
          All of the movies and game sequences will appear in grayscale in
          this mode.
           If you are still getting choppy or garbled audio during the
          movies, then, depending on the type of video card and CD-ROM drive
          you have, your system may not be able to handle the demands of the
          game.  WRITE UP A CSR.

PROBLEM:  AUDIO: Music problems.
SOLUTION: These problems will not hamper gameplay in any way.
          1. Music in Knox's room on discs 2,3, and 4 is different from disc
          1.
          2. No muisc in Burden's room on disc 2,3, and 4.
          3. Music in Heine's room on disc 2,3, and 4 is different from disc
          1.

PROBLEM:  AUDIO: There are no sounds during certain puzzles.
SOLUTION: There is no sound for the following puzzles/items:
          1. Cubed dice puzzle.
          2. Earring (treasure hunt object).
          3. The moves in the word labyrinth puzzle.
          4. Beans in space puzzle (Modern art in gallery).

PROBLEM:  AUDIO: Voices are not in sync with the video.
SOLUTION: This is not caused by anything on your system.  There is nothing you
          can configure that would modify the audio synching.

PROBLEM:  AUDIO: Will the game run without a sound card?
SOLUTION: NO!

PROBLEM:  GAMEPLAY: Is there a way to skip movies, cut scenes, movement?
SOLUTION: By clicking the right mouse button during any of the above they will
          be skipped.

PROBLEM:  GAMEPLAY: Player was using AutoMove on an AI puzzle and still lost.
SOLUTION: The AutoMove does not guarantee a win; it simply offers the best
          move available.

PROBLEM:  LOCKUP: After typing GO, the game locks at a black screen.  Using a
          Number Nine video card.
SOLUTION: Change to the directory where The 11th Hour is installed and type
          "UVCONFIG -L32", then run the game again.

PROBLEM:  LOCKUP: In the Honey puzzle.
SOLUTION: None at this time.  This only occurs on some systems.  Bypass this
          puzzle for now.

PROBLEM:  LOCKUP: On the opening screen with the skulls.
SOLUTION: The game is not locked up here.  The text is asking you to click on
          the "X" that appears in the skulls eye socket.  If you cannot see
          the "X" then turn up your monitor brightness until it appears.

PROBLEM:  LOCKUP: The game locks at a black screen when I try to start the
          game.
SOLUTION: Go into Game Setup and turn off "Hardware Page Flipping".  On some
          video cards, this can cause the game to lock up. Note that you will
          have to restart the game after making this change before it will
          take effect.

PROBLEM:  LOCKUP: When entering the gamebook.
SOLUTION: None at this time.

PROBLEM:  MISC: Asks that next CD be inserted.  When the CD is inserted, it
          fails to read and then asks that you reinsert CD#1.  This  commonly
          occurs when changing from CD#2 to CD#3 and from CD#3 to CD#4.
SOLUTION: Again go to the 'Change Options' selection in the start up screen.
          Move down to the option 'Require Enter Key to Change CD's'.  Click
          on this option to make sure that it says 'YES'.

PROBLEM:  VIDEO: Intermitant static line at the bottom of the screen,
          throughout the game.
SOLUTION: You need to go to the start up screen and select 'Change Options'.
          You then need to go to the option that says 'Hardware Page Flipping'
          make sure this option is 'Off'. That should correct the problem.

PROBLEM:  VIDEO: The mouse erases the screen as I move it around.
SOLUTION: This problem has only been found to occur on Trident video cards.
          There is no solution at this time.

PROBLEM:  VIDEO: There is a flickering bar on the right side of the video.
SOLUTION: This occurs on some video cards when interlacing is turned off.  Go
          back to Game Setup and turn on "Interlaced video."  Note that you
          will have to restart the game before this change will take effect.

PROBLEM:  VIDEO: Video palette is corrupt.
SOLUTION: This can occur if your video card is not fully compatible with the
          high color modes.  This problem has appeared on the Trident and
          Hercules video cards.  From the "Welcome" screen, click on "Change
          setup"  and switch to 8-bit color, as opposed to the default of
          16-bit color.  Note that you will have to restart the game after
          making this change before it will take effect.
          It is also possible that UniVBE may have selected the incorrect
          RAMDAC for your video card.  Run the UVCONFIG program and change the
          RAMDAC selection for the appropriate one for your video card.  If
          you don’t know the part number of your RAMDAC, you can determine
          this by looking at your video card.  The RAMDAC is generally the
          second or third biggest chip on the board, and you can check it
          against the list of parts the UniVBE supports to find the one the
          matches your system.  Try forcing UniVBE to use the correct RAMDAC
          with UVCONFIG once you have determined what it is meant to be.
          If it still does not work, try forcing the RAMDAC to the "Generic
          24-bit TrueColor DAC," which will not allow UniVBE to directly
          program the RAMDAC.

PROBLEM:  VIDEO: When listening to music in the "Making of...", a black bar
          appears across the screen, covering most of the picture.
SOLUTION: Click on the center of the screen to return to the "Making of..."
          main menu and click on the music screen to return.  The screen will
          appear fully intact.